Privacy policy

Last updated: November 20, 2025

This Privacy Policy describes how Averno (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from averno.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, and security questions.

  • Customer support information such as messages or details you share with us.

Some features may require you to directly provide information. You may choose not to provide this, but doing so may limit your access to certain features.

Information We Collect about Your Usage

We may automatically collect information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. This may include device and browser data, IP address, and site interaction details.

Information We Obtain from Third Parties

We may obtain information from third parties, including:

  • Companies supporting our Site (e.g., Shopify).

  • Payment processors (for processing your payments and fulfilling orders).

  • Marketing and analytics partners using tracking technologies like cookies and web beacons.

Any data obtained from third parties will be handled in line with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage accounts, handle returns, and communicate about your purchases.

  • Marketing and Advertising: To send marketing materials or personalize advertising. If you are an EEA resident, this is based on our legitimate interest under Art. 6(1)(f) GDPR.

  • Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.

  • Communicating and Improving Services: To provide customer support and enhance user experience.

Cookies

We use cookies to improve and power our Site, track analytics, and tailor your experience. For more details, see Shopify’s Cookie Policy.

You can manage or block cookies via your browser settings, though this may affect your browsing experience.

How We Disclose Personal Information

We may share your data with:

  • Vendors and service providers (payment processing, IT, logistics, analytics).

  • Business and marketing partners.

  • Affiliates within our corporate group.

  • When legally required or in connection with business transactions (e.g., merger or sale).

We do not use or disclose sensitive information without consent.

Third Party Websites and Links

Our Site may contain links to external sites. We are not responsible for their privacy practices or content. Always review third-party privacy policies before sharing personal data.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from minors. If you believe a child has provided personal data, contact us to request deletion.

Security and Retention

While we take appropriate measures, no system is completely secure. We retain your data as long as needed to fulfill purposes described in this policy or comply with legal requirements.

Your Rights

Depending on your location, you may have rights such as:

  • Accessing, correcting, or deleting your personal data.

  • Receiving a copy (portability).

  • Restricting or objecting to processing.

  • Withdrawing consent.

  • Opting out of targeted advertising or data sales.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your data, contact us below. You may also file a complaint with your local data protection authority if unsatisfied.

International Users

Your information may be processed outside your country. For transfers from the EEA or UK, we rely on Standard Contractual Clauses or other approved mechanisms ensuring adequate protection.

Contact

For questions or to exercise your data rights, please contact us:
📧 info@averno.com

For the purpose of applicable data protection laws, Averno is the data controller of your personal information.